---
title: "Warranty"
url: https://vanpalsystems.com/warranty/
type: page
date: 2024-01-06
modified: 2026-11-10
markdown_url: https://vanpalsystems.com/warranty.md
author: "palconadmin"
---

# Warranty

## Warranty

 
 Our products are covered by a 3 year Return-to-Base (RTB) warranty from the date of purchase.

If you experience a problem with the product, please contact us before returning the unit.

In most cases issues can be resolved using the system logs and/or our remote assistance system.

If a hardware fault is suspected, we may request that the unit be returned for inspection. Where a defect in materials or workmanship is confirmed within the warranty period, the product will be repaired or replaced at our discretion.

This warranty applies only where the product has been installed, operated and maintained in accordance with the guidance provided in the instruction manual and within the specified operating conditions.

The warranty does not cover faults or damage resulting from incorrect installation, misuse, modification, unauthorised repair, operation outside the specified limits, or failure to follow the installation and operating instructions provided.

The customer may be responsible for the cost of returning the product for warranty assessment unless otherwise agreed.

This warranty does not affect any statutory rights that may apply under applicable consumer protection legislation.